Shipping & Returns
What is your UK delivery charge?
Our basic delivery charge is £4.95 to the UK mainland. This amount is only charged once per order, regardless of how many items you order or how many parcels we despatch.
What is your overseas delivery charge?
Our basic charges are as below:
- Eire £6.99
- Europe £11.99
- USA/Canada £18.99
- Elsewhere £21.49
When and how will my order be delivered?
Delivery is fast, usually within 3-5 working days. Most items are sent by Royal Mail and require a signature on delivery. If you are not at home, the driver will leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour.
Some items will be made to order these will tale longer to process but we will contact you as soon as we receive your order to give you more details.
GUARANTEE AND RETURNS INFORMATION
What is your returns policy and guarantee?
We have a 100% money back guarantee. If your purchase does not come up to your expectations, please return it to us unused, in its original packaging for a refund or exchange.
For hygiene reasons we regret that earrings for pierced ears are non-returnable.
Our guarantee is in addition to your statutory rights.
How can I return an item?
Included in each parcel is a delivery note with returns instructions on the reverse. Use the accompanying pre-addressed self-adhesive label to return your package. We do recommend that you request a certificate of posting from the Post Office if you return goods.
If you are returning an item because it is damaged or faulty, Lydia Wood-Power Jewellery will refund your return postage costs.
For more information call 07860920231
How long will it take to receive a refund?
Returns are processed within 48 hours of receipt at our warehouse but please allow 14 days for clearance to your card account.
How long will it take to deliver a replacement item?
Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery, but we will always try to do ASAP. If the item is no longer available, you will receive notification and a refund.